Job Description
Join our award-winning luxury hotel in the heart of Louisville! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. As a cornerstone of downtown's vibrant scene, we offer competitive benefits, career growth opportunities, and a dynamic work environment. Perfect for detail-oriented individuals who thrive in fast-paced settings and take pride in creating memorable stays.
Responsibilities
- Deliver personalized guest service across front desk, concierge, and housekeeping operations
- Manage check-in/check-out processes using PMS systems with precision
- Resolve guest inquiries and concerns promptly with professionalism
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell premium amenities and services to enhance guest satisfaction
- Maintain strict adherence to safety and hygiene protocols
- Collaborate with cross-functional teams during peak seasons and events
Qualifications
- Minimum 2 years hotel/hospitality experience preferred
- Proficiency in property management systems (Opera, StayNTouch)
- Exceptional communication and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- Valid KY state food handler certification (if applicable to role)
- Ability to stand/walk for extended periods and lift up to 30 lbs
- Basic knowledge of Louisville attractions and local services
- High school diploma or equivalent required