Job Description
Join our award-winning downtown Cleveland hotel and kickstart your hospitality career today! We're urgently seeking passionate Hotel Staff to deliver exceptional guest experiences in a luxury setting. Enjoy competitive pay, flexible scheduling, and rapid onboarding with immediate start dates. Perfect for career changers or experienced hospitality professionals seeking stability and growth in Cleveland's thriving tourism industry.
Responsibilities
- Deliver exceptional front desk operations including check-ins, check-outs, and guest inquiries
- Manage room inventory and coordinate housekeeping services
- Handle guest complaints with professionalism and resolve issues promptly
- Process payments and maintain accurate financial records
- Collaborate with dining, maintenance, and security teams
- Uphold brand standards for cleanliness and safety protocols
- Train new staff members on operational procedures
Qualifications
- Minimum 1 year hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency with reservation systems
- Valid Ohio driver's license (if driving required)
- Ability to stand/walk for extended periods
- High school diploma or equivalent
- Ohio food handler certification (if applicable to role)