Job Description
Join our award-winning team at Grand Harbor Hotel in downtown Baltimore! We're seeking passionate hospitality professionals to fill immediate full-time positions. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in Maryland's premier hotel. Perfect for career-driven individuals ready to deliver exceptional guest experiences.
Responsibilities
- Deliver exceptional guest service with a warm, professional demeanor
- Manage check-in/check-out processes efficiently using hotel systems
- Resolve guest inquiries and complaints promptly with solution-oriented approach
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain accurate guest records and reservation details
- Uphold strict cleanliness and safety standards in public areas
- Collaborate with management to optimize guest satisfaction metrics
Qualifications
- Minimum 1 year hotel or hospitality experience preferred
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Proficiency with hotel management software (e.g., Opera)
- Valid Maryland hospitality certification (or willingness to obtain)
- Basic first aid/CPR certification preferred
- High school diploma or equivalent required
- Positive attitude and team player mentality essential