Job Description
Are you a friendly and organized individual looking to launch a career in the dynamic hospitality industry? The Grand Detroit Hotel & Suites is currently seeking enthusiastic Hotel Staff to join our award-winning team. We pride ourselves on providing exceptional guest experiences and are looking for people who share our passion for service excellence.
We are proud to offer comprehensive training for all new hires, meaning no prior experience is necessary. If you have a positive attitude, a strong work ethic, and a desire to learn, we want to hear from you.
Join us in the heart of the Motor City and become part of a team where your contributions are valued and your growth is supported.
Responsibilities
- Greet and Welcome: Provide a warm, personalized greeting to all guests upon arrival and departure, ensuring they feel immediately welcomed.
- Check-In/Out: Efficiently process guest registrations, payments, and room key issuance using our property management system.
- Guest Assistance: Answer incoming phone calls and respond to guest inquiries via email or in-person promptly and professionally.
- Front Desk Operations: Maintain the cleanliness and organization of the front desk area and lobby spaces to uphold our premium standards.
- Problem Resolution: Address guest concerns or complaints with a solution-oriented mindset and escalate complex issues to management when necessary.
- Housekeeping Liaison: Coordinate with housekeeping teams to ensure guest rooms are ready for check-in and address any maintenance needs.
- Administrative Tasks: Assist with filing, data entry, and inventory management as needed.
Qualifications
- Age Requirement: Must be at least 18 years old.
- Education: High school diploma or GED equivalent is preferred but not mandatory.
- Communication Skills: Excellent verbal and written communication skills with a friendly and approachable demeanor.
- Technical Proficiency: Basic computer skills and the ability to learn new software quickly.
- Flexibility: Ability to work flexible shifts, including weekends, nights, and holidays.
- Professionalism: A professional appearance and a positive attitude toward teamwork.
- Reliability: Punctuality and the ability to work well under pressure.