Job Description
Are you passionate about hospitality and creating memorable experiences for travelers? The Beverly Terrace Hotel in the heart of Los Angeles is seeking a dedicated Hotel Front Desk Agent to join our full-time team. If you thrive in a fast-paced environment and want to be part of a world-class hospitality team, we want to meet you!
As a key member of our front-of-house team, you will serve as the first point of contact for our guests, ensuring they feel welcomed, valued, and well-informed during their stay. We offer competitive pay, comprehensive benefits, and a vibrant work culture in one of the most exciting cities in the world.
Responsibilities
- Greet and welcome guests with a warm smile, managing check-ins and check-outs efficiently using hotel PMS software.
- Handle guest inquiries, complaints, and requests promptly to ensure high levels of guest satisfaction and loyalty.
- Maintain a clean and organized front desk area and lobby, ensuring the highest standards of presentation.
- Process payments accurately and manage cash handling procedures in compliance with company policies.
- Collaborate with housekeeping and maintenance teams to address guest needs and ensure room readiness.
- Assist with administrative tasks such as filing, data entry, and managing reservations.
Qualifications
- High school diploma or equivalent required; hospitality certification is a plus.
- Previous experience in a front desk or customer service role within the hospitality industry.
- Excellent verbal communication skills and a friendly, professional demeanor.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, Fidelio).
- Ability to work flexible shifts, including weekends, holidays, and nights.
- Bilingual (Spanish) is highly preferred for our Los Angeles location.