Job Description
Welcome to The Georgian Grand Hotel, a premier destination for luxury and southern hospitality. We are currently seeking dedicated, detail-oriented professionals to join our elite team and elevate the guest experience. If you possess a passion for service and thrive in a dynamic environment, we invite you to apply for our open positions.
Our commitment to excellence ensures that every guest leaves with a memorable stay. We offer a competitive benefits package, including health insurance, employee dining discounts, and opportunities for career advancement within the hospitality industry.
Responsibilities
- Guest Relations: Greet and welcome guests with a warm, professional demeanor and assist with inquiries to ensure a seamless arrival and departure experience.
- Operations Management: Manage check-in and check-out procedures efficiently using our property management systems (PMS) and handle cash/credit transactions accurately.
- Housekeeping Oversight: Assist in maintaining the pristine condition of guest rooms, corridors, and public areas to meet our high standards of cleanliness.
- Communication: Respond to telephone calls, emails, and in-person requests promptly, providing accurate information regarding hotel amenities and local attractions.
- Event Support: Collaborate with the events team to set up and break down banquet facilities for weddings, conferences, and corporate gatherings.
- Problem Resolution: Address and resolve guest complaints or issues immediately, escalating complex situations to the management team while ensuring guest satisfaction.
Qualifications
- Education: High school diploma or GED equivalent required; hospitality degree or certification is a plus.
- Experience: Previous experience in the hospitality or customer service industry preferred; entry-level candidates with strong attitude are welcome.
- Skills: Strong interpersonal and communication skills with a focus on courtesy and professionalism.
- Availability: Ability to work flexible shifts, including weekends, holidays, and nights as required by business volume.
- Technical Proficiency: Basic computer literacy and familiarity with POS systems or hotel software.
- Physical Demands: Ability to stand for extended periods, lift moderate weights, and perform cleaning duties as needed.