Job Description
The Grand Indianapolis Hotel is currently accepting applications for dedicated hospitality professionals to join our award-winning team. We are looking for individuals who are passionate about creating memorable guest experiences and are ready to start immediately.
We offer a competitive benefits package, including health insurance, employee dining discounts, and opportunities for rapid career advancement within the hospitality industry. If you are looking for a dynamic work environment in the heart of downtown Indianapolis, apply today.
Responsibilities
- Provide exceptional customer service by greeting guests warmly and attending to inquiries promptly.
- Manage check-in and check-out procedures efficiently using property management software.
- Ensure the cleanliness and presentation of guest rooms and public areas are maintained to the highest standards.
- Assist in coordinating housekeeping schedules and reporting maintenance issues.
- Handle guest complaints or special requests with professionalism and a solutions-oriented approach.
- Collaborate with the front office and housekeeping teams to ensure seamless operations.
Qualifications
- High school diploma or equivalent required; hospitality degree preferred.
- Previous experience in a hotel, resort, or customer service role is a plus but not mandatory for immediate hires.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Proficiency in Microsoft Office suite and hotel management systems is an advantage.
- Must be able to stand or walk for extended periods.