Job Description
Join Atlanta's premier luxury hospitality destination! We're seeking passionate professionals to elevate our guest experience at the Grand Hotel Atlanta. Discover a vibrant workplace in the heart of Georgia's capital with competitive benefits, career advancement opportunities, and a commitment to excellence.
As a key member of our team, you'll contribute to creating unforgettable stays for domestic and international guests while building a rewarding career in the dynamic hospitality industry.
Responsibilities
- Deliver exceptional customer service across all guest touchpoints
- Manage check-in/check-out procedures efficiently
- Handle guest inquiries and resolve issues with professionalism
- Collaborate with housekeeping, maintenance, and F&B teams
- Process payments and maintain accurate financial records
- Uphold brand standards and safety protocols
- Participate in daily briefings and training sessions
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality/customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible schedules including nights/weekends
- Basic computer proficiency (PMS systems preferred)
- Valid Georgia driver's license (if driving required)
- Ability to lift 25 lbs and stand for extended periods
- Positive attitude and team-oriented mindset