Job Description
Join our award-winning team at Grand Plaza Hotel Oklahoma City, where hospitality excellence meets Southern charm! We're seeking passionate individuals to deliver exceptional guest experiences in the heart of OKC. Our newly renovated downtown property offers competitive benefits, growth opportunities, and a vibrant team culture. If you thrive in fast-paced environments and take pride in creating memorable stays, we want to meet you!
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Maintain pristine guest rooms and public areas according to brand standards
- Coordinate with housekeeping, maintenance, and F&B teams for seamless operations
- Handle guest inquiries and resolve issues with professionalism and empathy
- Process payments and manage cash drawer accuracy
- Conduct property tours and assist with reservations
- Uphold safety and sanitation protocols
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality or customer service experience preferred
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer literacy and POS system knowledge
- Valid Oklahoma driver's license (if driving required)
- Ability to lift 25 lbs and stand for extended periods
- Positive attitude with problem-solving mindset