Job Description
Are you looking for an exciting opportunity in the heart of Texas? Fort Worth Hospitality Group is currently seeking dedicated individuals to join our award-winning team.
We are looking for friendly and reliable candidates who want to kickstart their career in the hospitality industry. Whether you are a student, a career changer, or someone looking for a fresh start, we provide comprehensive on-the-job training to help you succeed.
Why Join Our Team?
- Competitive hourly pay starting at $15.00
- Flexible scheduling to accommodate your lifestyle
- Opportunities for rapid career advancement
- A supportive and welcoming work environment
- Discounted hotel stays and employee perks
We are committed to diversity and inclusion and welcome all applicants.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to guests upon arrival and assist with any immediate needs or inquiries.
- Guest Support: Assist guests with check-in and check-out processes, answer questions about local attractions, and handle requests efficiently.
- Area Maintenance: Maintain the cleanliness and orderliness of the lobby, front desk area, and public spaces to ensure a high-quality guest experience.
- Communication: Relay messages to guests and staff promptly and accurately using internal communication systems.
- Assistance: Support housekeeping and maintenance teams with various tasks to ensure the hotel operates smoothly.
- Problem Solving: Handle guest complaints or issues with a positive attitude, escalating to management when necessary.
- Security: Monitor access points and adhere to all safety and security protocols to protect guests and property.
Qualifications
- Education: High school diploma or equivalent (GED) required.
- Experience: No prior hospitality experience is required; we value attitude and eagerness to learn.
- Communication: Excellent verbal and written communication skills.
- Customer Focus: Passionate about providing exceptional customer service and creating memorable experiences.
- Availability: Must be able to work flexible shifts, including weekends, nights, and holidays.
- Teamwork: Ability to work collaboratively in a fast-paced environment.
- Physical Requirements: Ability to stand for extended periods and lift moderate weights (up to 25 lbs).