Job Description
Are you passionate about hospitality and creating memorable guest experiences? Grand Horizon Hotels & Resorts is currently expanding our operations and is urgently seeking dedicated professionals to join our dynamic team in Los Angeles, CA, and Virginia. We are looking for individuals who are eager to grow, learn, and contribute to a world-class service environment.
Our properties are known for their luxury amenities, impeccable service, and vibrant atmosphere. As we continue to grow, we need talented individuals to help us maintain our high standards of excellence. If you are ready to take the next step in your career, we want to hear from you.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage front desk operations efficiently, including check-ins, check-outs, and managing reservations.
- Maintain the cleanliness and organization of the lobby, public areas, and guest suites.
- Handle guest inquiries, complaints, and requests promptly and professionally.
- Collaborate with housekeeping and maintenance teams to ensure seamless guest stays.
- Assist in administrative tasks such as filing, data entry, and inventory management.
- Adhere to all company policies, safety protocols, and brand standards.
Qualifications
- High school diploma or GED equivalent is required; hospitality degree is a plus.
- Previous experience in customer service, hospitality, or hotel management is preferred.
- Strong communication skills with the ability to interact with diverse guests.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Basic proficiency in Microsoft Office and hotel management software.
- Professional appearance and a proactive, solution-oriented attitude.
- Ability to stand for extended periods and lift moderate weights when necessary.