Job Description
Welcome to Grand Horizon Hotels & Resorts, where luxury meets hospitality. We are currently seeking dedicated individuals to join our exceptional team in the heart of New York City. We pride ourselves on delivering world-class service and are looking for passionate professionals to help us maintain our reputation.
Joining our team means enjoying a Weekly Pay schedule, comprehensive benefits, and a supportive work environment. If you are looking to advance your career in the hospitality industry, this is the perfect opportunity for you.
We offer a dynamic work culture where every team member plays a crucial role in guest satisfaction.
Responsibilities
- Greet guests warmly and assist with check-in and check-out processes efficiently.
- Manage front desk operations, including answering phones, managing correspondence, and handling inquiries.
- Resolve guest inquiries and complaints promptly to ensure high satisfaction levels and loyalty.
- Collaborate closely with housekeeping and maintenance teams to maintain impeccable hotel standards.
- Process payments and handle cash transactions accurately using Point of Sale (POS) systems.
- Provide detailed information about local attractions, dining, and transportation options to guests.
- Assist in maintaining a clean, organized, and welcoming lobby environment.
Qualifications
- Previous experience in hospitality or customer service is preferred but not required for enthusiastic candidates.
- Strong communication and interpersonal skills with a focus on customer service.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Proficiency in basic computer applications and hotel management software (e.g., Opera, Fidelio).
- Professional appearance and a friendly, approachable demeanor.
- High school diploma or equivalent required.