Job Description
Join our award-winning hospitality team at Grand Hotel Charlotte! We're seeking enthusiastic individuals with no prior experience to kickstart their career in luxury hotel operations. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth is our priority. Benefits include: free meals, employee discounts, career advancement programs, and flexible scheduling options. Perfect for career changers, recent graduates, or anyone passionate about delivering exceptional guest experiences.
Responsibilities
- Deliver exceptional guest service through warm, professional interactions
- Manage front desk operations including check-ins, check-outs, and reservations
- Maintain cleanliness and standards of guest rooms and common areas
- Assist with event setup and meeting room coordination
- Collaborate with housekeeping, maintenance, and culinary teams
- Handle guest inquiries and resolve issues promptly
- Adhere to safety and hygiene protocols
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent preferred
- Strong communication and interpersonal skills
- Ability to work flexible hours including nights/weekends
- Basic computer literacy
- Customer service mindset and problem-solving abilities
- Physical stamina for standing/walking during shifts
- Positive attitude and team player mentality