Job Description
Join our award-winning hospitality team at Grand Hospitality Group! We're urgently seeking passionate hotel professionals to deliver exceptional guest experiences at our premium locations in Philadelphia, PA and New York, NY. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment.
Responsibilities
- Deliver outstanding customer service to hotel guests across all touchpoints
- Manage front desk operations including check-ins, check-outs, and reservations
- Coordinate with housekeeping, maintenance, and F&B departments
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Uphold brand standards and safety protocols
- Train and mentor new team members
Qualifications
- Minimum 2 years hotel or hospitality experience
- Strong communication and interpersonal skills
- Proficiency in hotel management software (Opera, etc.)
- Ability to work flexible schedules including nights/weekends
- Valid Pennsylvania or New York State hospitality certification
- Excellent problem-solving abilities
- Team player with attention to detail
- Fluent in English; bilingual candidates preferred