Job Description
Join our award-winning team at the luxurious Elliott Bay Hotel in downtown Seattle! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences during our peak season. This role requires flexibility with shifts, including evenings, weekends, and holidays, in a dynamic hospitality environment. You'll be the first point of contact for our discerning clientele, handling everything from seamless check-ins to personalized concierge services. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth within our premium hotel chain.
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera property management system
- Resolve guest inquiries and complaints with professionalism and empathy
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Maintain immaculate lobby and reception area standards
- Handle emergency situations calmly and per hotel protocols
Qualifications
- Minimum 1 year front desk or customer service experience in luxury hospitality
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management software (Opera, Fidelio, etc.)
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Washington State Food Handler's Card (or willingness to obtain)
- High school diploma or equivalent required
- Basic knowledge of Seattle attractions and transportation
- Ability to stand for extended periods and lift 25 lbs