Job Description
Join our award-winning team at The Grand Fortworth Hotel! We're seeking passionate hospitality professionals who thrive in dynamic environments. Enjoy weekly pay, comprehensive benefits, and career growth opportunities in the heart of Fort Worth's bustling downtown. Our commitment to excellence means investing in our team through ongoing training and a supportive culture. If you're ready to deliver exceptional guest experiences while building a stable career, apply today!
Responsibilities
- Deliver exceptional guest service at front desk, concierge, and valet positions
- Manage check-in/check-out processes efficiently using Opera PMS
- Coordinate housekeeping and maintenance requests for guest satisfaction
- Process payments, handle cash transactions, and maintain accurate financial records
- Resolve guest concerns promptly and professionally following service standards
- Collaborate with cross-functional teams during peak hours and events
- Uphold brand standards in cleanliness and presentation of public areas
- Assist with event setup and VIP guest services as required
Qualifications
- Minimum 1 year hotel or hospitality experience preferred
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficient with basic office software and point-of-sale systems
- Valid Texas driver's license for valet positions
- High school diploma or equivalent; hospitality certification a plus
- Ability to stand/walk for 8+ hours and lift 30 lbs occasionally
- Basic knowledge of Fort Worth attractions and local area