Job Description
Join our award-winning hospitality team at The Grand Plaza Hotel! We're seeking enthusiastic Weekend Guest Services Associates to deliver exceptional guest experiences during our busiest shifts. No prior hotel experience required – we provide comprehensive paid training to launch your career in hospitality. Perfect for students, career changers, or anyone seeking flexible weekend work in Philadelphia's vibrant downtown. Enjoy competitive pay, complimentary meals, and a supportive team environment while working in one of the city's premier locations.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries and resolve issues with professionalism and empathy
- Process payments and manage cash drawer procedures
- Coordinate with housekeeping and maintenance departments for guest requests
- Utilize hotel management software (training provided)
- Uphold brand standards through cleanliness and safety protocols
- Collaborate with cross-functional teams during peak weekend operations
Qualifications
- No experience required – comprehensive training provided
- Strong communication and interpersonal skills
- Ability to work weekends and holidays reliably
- Basic computer proficiency with willingness to learn new systems
- High school diploma or equivalent
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods and lift up to 25 lbs
- Valid Pennsylvania work authorization (no visa sponsorship)