Job Description
Join our award-winning team at Grand Bay Hotel Tampa, where luxury meets Southern hospitality. We're seeking passionate professionals to deliver exceptional guest experiences in our vibrant downtown location. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in one of Florida's premier hospitality destinations.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations and optimize room assignments for maximum occupancy
- Resolve guest inquiries and concerns with proactive problem-solving
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate guest account records
- Upsell premium amenities and hotel services to enhance guest satisfaction
- Execute emergency procedures with calm efficiency during critical situations
Qualifications
- Minimum 1 year hotel front desk or guest services experience
- Proficiency in Opera or PMS hotel management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments with grace
- Valid Florida driver's license and clean driving record
- Flexibility to work nights, weekends, and holidays
- Basic knowledge of Tampa attractions and local services
- ServSafe certification preferred