Job Description
Join our award-winning team at Grand Hotel Fresno for an immediate full-time opportunity! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of California's Central Valley. As a Front Desk Agent, you'll be the cornerstone of our guest journey, combining local expertise with world-class service. Perfect for career-driven individuals ready to thrive in a dynamic luxury environment. Immediate start available for qualified candidates!
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle reservation inquiries, modifications, and VIP guest requests with precision
- Resolve guest complaints and service issues proactively to ensure satisfaction
- Coordinate with housekeeping and maintenance teams for room readiness and maintenance
- Process payments, manage billing discrepancies, and ensure financial accuracy
- Act as local tourism ambassador providing recommendations for dining and attractions
- Maintain comprehensive knowledge of hotel amenities, services, and safety protocols
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency with property management systems (Opera, OPERA Cloud preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during peak occupancy periods
- Basic knowledge of hospitality revenue management principles
- Flexible availability including weekends, holidays, and overnight shifts
- Valid California driver's license (for errands and guest assistance)
- Spanish bilingual capability strongly preferred