Job Description
Welcome to Capital City Hotels & Resorts, where luxury meets hospitality in the heart of the nation's capital. We are currently seeking passionate individuals to join our dynamic team across Washington D.C. and Northern Virginia. We offer Immediate Hire opportunities for both experienced professionals and enthusiastic newcomers looking to start their careers in the hospitality industry.
Our properties feature state-of-the-art amenities and a commitment to excellence that sets us apart. As a member of our team, you will play a vital role in ensuring our guests have an unforgettable stay in the nation's most historic city.
Why Join Us?
- Immediate start available.
- Competitive hourly rates and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Employee discounts on dining and stays.
- Opportunity for rapid career advancement.
Responsibilities
- Provide exceptional customer service to all guests, ensuring a welcoming and professional atmosphere.
- Manage front desk operations, including efficient check-ins, check-outs, and reservation management.
- Ensure cleanliness and organization of guest rooms, lobbies, and common areas to the highest standards.
- Assist in food and beverage service, including setting tables, taking orders, and maintaining hygiene standards.
- Handle guest inquiries and complaints with patience, empathy, and professional problem-solving.
- Maintain accurate records of guest interactions and room status using hotel management software.
Qualifications
- High school diploma or GED required; hospitality degree or certification is a plus.
- Previous experience in the hotel or hospitality industry is preferred but not mandatory.
- Strong communication and interpersonal skills.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Must be detail-oriented, reliable, and able to stand for extended periods.