Job Description
Join our dynamic team at Grand Oaks Hotel & Resort, Austin's premier luxury destination! We're seeking passionate hospitality professionals to fill immediate openings across our front desk, housekeeping, and concierge departments. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in the heart of Austin. Full training provided—no experience necessary for entry-level roles!
Responsibilities
- Deliver exceptional guest service via phone, email, and in-person interactions
- Manage check-in/check-out procedures efficiently using PMS software
- Coordinate housekeeping schedules and room status updates
- Assist with luggage handling and guest requests
- Maintain pristine cleanliness standards in all guest areas
- Resolve guest inquiries and concerns promptly
- Collaborate with cross-functional departments for seamless operations
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer proficiency (MS Office, PMS systems)
- Valid Texas driver's license (if valet position)
- Ability to lift 30 lbs and stand for extended periods
- Positive attitude and team-player mindset
- Previous hospitality experience preferred but not required