Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Hotel Dallas! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of downtown. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth within our luxury hospitality brand. Work in a dynamic environment where your people skills and attention to detail directly impact guest satisfaction. Enjoy a supportive culture with ongoing training and advancement potential.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage room reservations and modify bookings using property management systems
- Address guest inquiries and resolve issues promptly with solution-oriented approach
- Process payments, handle cash transactions, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet departments for seamless operations
- Uphold brand standards through attentive service and professional appearance
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Texas driver's license and clean driving record (for valet coordination)
- High school diploma or equivalent; hospitality certification preferred