Job Description
Join The Manhattan Grand Hotel – an iconic 5-star destination in the heart of New York City. We're seeking passionate hospitality professionals to deliver exceptional guest experiences in our world-class establishment. Our commitment to excellence and guest satisfaction creates an unparalleled work environment where talent thrives. Discover your career in luxury hospitality with competitive benefits, professional development opportunities, and the chance to be part of New York's premier hotel experience.
Responsibilities
- Deliver exceptional guest service across all hotel touchpoints
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries and resolve service issues promptly
- Collaborate with housekeeping, maintenance, and F&B departments
- Maintain accurate guest records and reservation systems
- Upsell hotel amenities and services to enhance guest experience
- Adhere to all safety and security protocols
Qualifications
- Minimum 2 years luxury hotel or high-end hospitality experience
- Excellent communication and interpersonal skills
- Proficiency in hotel management systems (Opera, Fidelio)
- Ability to work flexible schedules including nights, weekends, and holidays
- Strong problem-solving and conflict resolution abilities
- Valid New York State hospitality certification preferred
- Fluency in English; additional languages a plus