Job Description
Join our iconic downtown Chicago hotel's dynamic night team as a Night Auditor! We're seeking a detail-oriented professional to ensure seamless overnight operations while delivering exceptional guest experiences. This role offers competitive compensation, comprehensive benefits, and the unique opportunity to work during Chicago's vibrant nightlife hours. Enjoy a supportive team environment with growth potential in the hospitality industry.
Responsibilities
- Manage front desk operations during overnight shifts (11 PM - 7 AM)
- Process guest check-ins/check-outs and handle payment transactions
- Reconcile daily accounts and prepare accurate financial reports
- Respond to guest inquiries and resolve service issues promptly
- Monitor security systems and ensure property safety protocols
- Coordinate with housekeeping and maintenance departments
- Perform nightly audits of guest folios and system data
Qualifications
- Previous hotel front desk or night audit experience required
- Proficiency with Opera or similar PMS systems
- Strong attention to detail and numerical accuracy
- Excellent communication and customer service skills
- Ability to work independently with minimal supervision
- Flexible schedule availability including weekends/holidays
- Basic knowledge of Chicago tourism attractions preferred
- High school diploma or equivalent required