Job Description
Join our award-winning luxury hotel in the heart of downtown Phoenix as a Night Auditor. This critical role ensures seamless overnight operations while delivering exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Perfect for night owls seeking career growth in hospitality.
Responsibilities
- Manage front desk operations during overnight hours (11 PM - 7 AM)
- Process guest check-ins/check-outs and handle payment transactions
- Perform daily audits of guest accounts and financial records
- Address guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and security teams
- Maintain accurate logs of incidents and guest communications
- Prepare end-of-night financial reports
Qualifications
- Previous hotel front desk or night audit experience preferred
- Strong attention to detail and numerical accuracy
- Proficient in hotel management software (e.g., Opera, Fidelio)
- Exceptional customer service and problem-solving skills
- Ability to work independently with minimal supervision
- Flexible schedule availability (overnight shifts)
- Basic knowledge of hotel safety protocols