Job Description
Join our award-winning luxury hotel in the heart of San Jose! We're seeking a dedicated Night Auditor to ensure seamless overnight operations while delivering exceptional guest experiences. This critical role combines front desk management, financial reconciliation, and security oversight in a dynamic 24/7 environment. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities within our renowned hospitality group. Perfect for detail-oriented professionals who thrive during evening hours!
Responsibilities
- Manage check-in/check-out processes for late-night arrivals and early departures
- Reconcile daily financial transactions and prepare end-of-night reports
- Monitor security systems and respond to emergency situations
- Handle guest inquiries and resolve service issues with professionalism
- Coordinate with housekeeping and maintenance teams for overnight requests
- Process payments and manage cash handling procedures
- Conduct nightly audits of guest accounts and billing discrepancies
Qualifications
- Minimum 1 year hotel front desk or night shift experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Strong accounting and reconciliation skills
- Excellent problem-solving and conflict resolution abilities
- Valid California driver's license with clean record
- Ability to work independently with minimal supervision
- Flexible schedule including weekends and holidays
- Basic knowledge of emergency response protocols