Job Description
Join our award-winning Grand Plaza Hotels team as a Night Auditor and become the heartbeat of our overnight operations! We're seeking detail-oriented professionals who thrive in dynamic environments to ensure seamless guest experiences during evening hours. This role offers competitive compensation, comprehensive benefits, and clear pathways for career advancement within our nationally recognized hospitality group. Enjoy a supportive work culture with modern amenities and professional development opportunities.
Responsibilities
- Manage front desk operations during overnight shifts (11 PM - 7 AM)
- Process guest check-ins/check-outs with accuracy and efficiency
- Handle cash management, credit card transactions, and balancing daily reports
- Respond to guest inquiries and resolve service concerns promptly
- Monitor security systems and perform property safety checks
- Coordinate with housekeeping and maintenance teams for operational needs
- Generate daily revenue reports for management review
Qualifications
- High school diploma or equivalent required
- Previous hotel front desk or night shift experience preferred
- Strong cash handling and basic accounting skills
- Excellent communication and conflict resolution abilities
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Ability to work independently and make sound decisions
- Valid Pennsylvania Food Handler's Certificate (or willingness to obtain)
- Flexible availability to work weekends and holidays