Job Description
Join our award-winning luxury hotel as a Night Auditor and become the guardian of our guests' comfort during twilight hours. We're seeking a meticulous hospitality professional to manage front desk operations overnight, ensuring seamless check-ins, financial reconciliations, and exceptional service while the city sleeps. This pivotal role offers competitive compensation, premium benefits, and advancement opportunities in Milwaukee's vibrant hospitality scene.
Responsibilities
- Manage overnight guest check-ins/check-outs with precision and warmth
- Perform daily reconciliation of credit card transactions and cash reports
- Respond to guest inquiries and resolve issues promptly during overnight hours
- Monitor security systems and coordinate with overnight security staff
- Prepare end-of-day reports for management review
- Handle emergency situations following hotel protocols
- Maintain accurate records of guest preferences and special requests
Qualifications
- Minimum 1 year hotel front desk or night audit experience
- Proficiency in Opera or PMS hotel management systems
- Exceptional attention to detail in financial reconciliation
- Strong problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Valid Wisconsin driver's license and reliable transportation
- Flexibility to work weekends and holidays