Job Description
Are you a night owl seeking a dynamic career in the hospitality industry? The Grand Hotel NOLA is currently hiring a dedicated Night Auditor / Front Desk Associate to join our prestigious team in the heart of New Orleans.
We pride ourselves on delivering world-class service and creating unforgettable guest experiences. This full-time position offers the unique opportunity to work flexible shifts, enjoy the vibrant culture of the city, and advance your career in a luxury environment.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00).
- Comprehensive benefits package including medical, dental, and vision.
- Employee discounts on dining and hotel services.
- Opportunities for professional growth and leadership training.
- A supportive and inclusive work environment.
Responsibilities
- Check guests in and out efficiently using the hotel property management system (PMS).
- Perform night audits, reconcile financial reports, and manage cash deposits.
- Respond to guest inquiries, requests, and complaints with a focus on exceeding expectations.
- Maintain the cleanliness and security of the front desk, lobby, and public areas.
- Assist with concierge services and provide local recommendations.
- Conduct nightly security rounds and ensure all safety protocols are strictly followed.
- Handle phone inquiries and coordinate with other departments as needed.
Qualifications
- High school diploma or GED required; Associate’s degree in Hospitality or Business is preferred.
- Previous experience in hospitality, front desk operations, or night auditing is a plus.
- Strong computer proficiency and ability to learn new software quickly.
- Excellent verbal communication, interpersonal, and problem-solving skills.
- Ability to work independently during night shifts with minimal supervision.
- Flexibility to work weekends, holidays, and rotating shifts.
- Must be able to stand and walk for extended periods.