Job Description
Join Boston's premier waterfront luxury hotel as our Night Auditor! We're seeking a detail-oriented professional to manage overnight operations while delivering exceptional guest experiences. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in the heart of downtown Boston. This role is perfect for individuals who thrive during nighttime hours and excel in balancing administrative precision with personalized service.
Responsibilities
- Perform end-of-day reconciliation of guest accounts and financial transactions
- Manage check-ins/check-outs for late arrivals and early departures
- Oversee security protocols and emergency response procedures overnight
- Handle guest inquiries and resolve service issues with discretion
- Prepare daily reports for management review
- Maintain accurate records of room status and key inventory
- Coordinate with housekeeping and security teams
Qualifications
- 2+ years hotel front desk or night audit experience
- Proficiency in Opera or similar hotel management systems
- Strong accounting and reconciliation skills
- Exceptional problem-solving and communication abilities
- Ability to work independently during overnight shifts
- Valid Massachusetts driver's license (if required for property runs)
- Flexible availability including weekends and holidays