Job Description
Join our award-winning team as a Night Front Desk Agent at Grand City Hotels & Resorts! We're seeking a dynamic professional to deliver exceptional guest experiences during overnight hours. This critical role ensures smooth operations while creating memorable stays for business and leisure travelers. Enjoy competitive pay, comprehensive benefits, and a supportive team environment in Atlanta's vibrant downtown. If you're a night owl with passion for hospitality, apply today!
Responsibilities
- Manage check-in/check-out processes efficiently using PMS software
- Address guest inquiries and resolve concerns with professionalism
- Monitor security protocols and respond to emergency situations
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Prepare end-of-night reports and manage key inventory
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Proficiency in Opera, Fidelio, or similar PMS systems
- Valid driver's license with clean record (for vaif roles)
- Flexible schedule including weekends and holidays
- Basic knowledge of Atlanta attractions and transportation