Job Description
Join our dynamic team as a Night Front Desk Agent at the prestigious Grand Horizon Hotel in Fort Worth! This overnight role is perfect for detail-oriented professionals who thrive in a fast-paced environment. You'll be the first point of contact for our late-night guests, ensuring exceptional service while maintaining a secure and welcoming atmosphere. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of Texas' most vibrant cities. Apply today and become part of our award-winning hospitality experience!
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency during overnight hours
- Address guest inquiries and resolve complaints with professionalism and empathy
- Monitor security protocols and ensure guest safety throughout the night
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for overnight requests
- Perform nightly audits and prepare operational reports
- Uphold brand standards and maintain a pristine lobby environment
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Strong communication and conflict resolution skills
- Proficiency with hotel management systems (e.g., Opera, Amadeus)
- Ability to work independently and make sound decisions during overnight shifts
- Valid Texas driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of Fort Worth area attractions and services
- High school diploma or equivalent required