Job Description
Join our award-winning Atlanta hotel as a Night Front Desk Agent and become the heart of our guest experience! This premium hospitality role offers competitive compensation, comprehensive benefits, and opportunities for career growth within our luxury brand. You'll work in a dynamic environment where your exceptional service skills directly impact guest satisfaction and loyalty. Ideal for night owls who thrive in fast-paced settings, this position includes complimentary meals, employee discounts, and a supportive team culture. If you're passionate about creating memorable stays and want to advance your hospitality career in Atlanta's vibrant downtown, apply today!
Responsibilities
- Provide exceptional 24/7 guest service with warm, professional check-in/check-out procedures
- Manage reservation systems, handle billing inquiries, and resolve guest concerns promptly
- Coordinate with housekeeping, security, and maintenance teams for seamless operations
- Process payments, manage cash floats, and maintain accurate financial records
- Act as emergency contact during night shifts, responding to incidents with calm authority
- Upsell hotel amenities and services to enhance guest experiences and revenue
- Prepare daily reports and maintain detailed guest preference databases
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency with PMS systems (Opera, Cloudbeds) and Microsoft Office
- Exceptional communication skills with multilingual abilities preferred
- Ability to multitask in high-pressure situations while maintaining composure
- Valid driver's license and reliable transportation for late-night shifts
- Availability to work flexible schedules including weekends and holidays
- Strong problem-solving skills with conflict resolution expertise
- Professional appearance and polished guest interaction etiquette