Job Description
Join our award-winning team at Grand Plaza Hotel as a Night Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences during our overnight operations. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and embody our commitment to hospitality excellence. Enjoy competitive pay, comprehensive benefits, and a supportive team culture. Apply today to become the welcoming face of our luxury hotel!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Manage room assignments and respond to guest requests 24/7
- Handle cash transactions and reconcile nightly reports
- Coordinate with housekeeping and security teams for seamless operations
- Resolve guest complaints with professionalism and empathy
- Maintain security protocols and monitor surveillance systems
- Process wake-up calls and emergency procedures as needed
Qualifications
- Minimum 1 year hotel front desk experience required
- Strong knowledge of PMS systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid California driver's license preferred
- Flexible availability including weekends and holidays
- Basic first aid/CPR certification a plus
- Proficient in Microsoft Office applications