Job Description
Elevate the Guest Experience from Dusk Till Dawn
Are you a night owl with a passion for precision and hospitality? The Grand Sacramento Hotel is seeking a dedicated Night Front Desk Agent to join our elite team. In this pivotal role, you will serve as the primary point of contact for our guests during the evening hours, ensuring a seamless and memorable stay from dusk until dawn.
We pride ourselves on delivering world-class service, and we are looking for a reliable professional to maintain our high standards during the night shift. Join us in a dynamic environment where your attention to detail sets the tone for the next day.
Why Join Us?
- Competitive hourly wage of $19.00 - $23.00
- Comprehensive health, dental, and vision insurance
- Employee discount on dining and amenities
- Professional development opportunities
Responsibilities
- Check guests in and out efficiently, verifying reservation details and processing payments accurately.
- Perform the nightly Night Audit, including reconciling daily financial transactions and balancing the hotel’s PMS (Property Management System).
- Respond to guest inquiries, complaints, and requests promptly, maintaining a calm and professional demeanor at all times.
- Ensure the front desk area is clean, organized, and stocked with necessary supplies for the next shift.
- Monitor building security and safety protocols, including key card access and fire safety checks.
- Collaborate with day staff to ensure a smooth handover of operations and guest information.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in a hotel front desk or hospitality setting is preferred.
- Must be available to work rotating night shifts, including weekends and holidays.
- Proficient in computer applications, specifically Microsoft Office Suite and hotel PMS software (e.g., Opera, Micros).
- Strong communication skills with a focus on problem-solving and customer service.
- Ability to stand for extended periods and lift moderate amounts of weight (up to 25 lbs).