Job Description
Join our award-winning team at Grand Harbor Inn as a Night Shift Front Desk Agent! We're seeking a dynamic hospitality professional to manage our overnight operations while delivering exceptional guest experiences. This role is perfect for night owls who thrive in fast-paced environments and want to grow their career in Baltimore's vibrant hospitality scene. Enjoy competitive pay, comprehensive benefits, and a supportive team culture.
Responsibilities
- Manage guest check-ins/checkouts with precision and warmth
- Handle reservation modifications and room assignments
- Process payments and maintain accurate financial records
- Respond to guest inquiries and resolve issues promptly
- Monitor security systems and ensure guest safety
- Coordinate with housekeeping and maintenance teams
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience
- Strong communication and problem-solving skills
- Proficiency with property management systems (PMS)
- Ability to work independently during overnight shifts
- Attention to detail and multitasking ability
- Flexibility to work weekends and holidays