Job Description
Join our prestigious Grand Horizon Hotel as a Night Shift Front Desk Agent and become the welcoming face of our luxury property during evening hours. This pivotal role combines exceptional guest service with operational excellence in a dynamic 24/7 environment. We're seeking a detail-oriented professional who thrives in overnight settings to deliver memorable experiences while ensuring seamless hotel operations.
Why Join Us?
• Competitive hourly rates + performance bonuses
• Comprehensive health benefits package
• Professional development opportunities
• Complimentary hotel stays worldwide
• Vibrant downtown Charlotte location
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries, requests, and complaints with professionalism
- Manage reservations and room status updates in real-time
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for overnight operations
- Prepare end-of-night reports and secure all guest data
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work independently during overnight shifts
- Valid North Carolina driver's license and reliable transportation
- Flexibility to work weekends, holidays, and extended hours
- Basic first aid/CPR certification (or willingness to obtain)