Job Description
Join our award-winning team as a Night Shift Front Desk Agent at the Minneapolis Marriott City Center! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences during evening hours. Enjoy competitive compensation, comprehensive benefits, and a vibrant downtown location near major attractions. Perfect for night owls seeking career growth in the heart of Minneapolis.
What We Offer:
• Health insurance, 401(k) matching, and paid time off
• Employee discounts on hotel stays and dining
• Professional development programs
• Free parking and Metro Transit benefits
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and billing inquiries using Opera system
- Handle security protocols and emergency response procedures
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate cash handling records
- Resolve guest complaints with discretion and professionalism
- Monitor lobby activity and ensure property security overnight
Qualifications
- 1+ years hotel front desk or customer service experience
- Availability to work nights, weekends, and holidays
- Proficiency in reservation systems (Opera preferred)
- Strong conflict resolution and multitasking abilities
- Basic knowledge of Minneapolis attractions and transportation
- Valid driver's license and clean driving record
- Ability to stand for extended periods and lift 25 lbs