Job Description
Join our dynamic hospitality team as a Night Shift Front Desk Agent at the prestigious Grand Tampa Hotel! We're seeking a passionate professional to deliver exceptional guest experiences during overnight hours while ensuring smooth hotel operations. This role offers competitive pay, growth opportunities, and the chance to be the first point of contact for our discerning guests. If you thrive in fast-paced environments and excel at creating memorable moments, apply today!
Responsibilities
- Greet and check-in/check out guests efficiently using PMS systems
- Manage reservations, handle guest inquiries, and resolve issues proactively
- Monitor hotel security protocols and respond to emergencies
- Process payments, balance cash drawers, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Perform administrative tasks including call handling and email management
Qualifications
- Minimum 1 year front desk or hospitality experience
- Exceptional communication and conflict resolution skills
- Proficiency in hotel management software (Opera, etc.)
- Ability to work independently during overnight hours
- Strong problem-solving abilities under pressure
- Flexible schedule including nights, weekends, and holidays
- High school diploma or equivalent required