Job Description
Join our dynamic hospitality team as a Night Shift Front Desk Agent at the prestigious Grand Plaza Hotel in Los Angeles. Be the first point of contact for our discerning guests during overnight hours, ensuring exceptional service and unforgettable experiences. This premium position offers competitive compensation, career growth opportunities, and the chance to thrive in a vibrant 24/7 luxury environment.
We're seeking a charismatic professional who thrives in fast-paced settings and embodies our commitment to excellence. Enjoy night shift differential pay, comprehensive benefits, and a supportive team culture that values your contributions.
Responsibilities
- Manage seamless guest check-ins/check-outs with efficiency and warmth
- Handle reservation modifications and room assignments accurately
- Resolve guest inquiries and complaints with proactive problem-solving
- Process payments and maintain secure cash handling procedures
- Conduct nightly audits and prepare shift handover reports
- Coordinate with housekeeping and security teams for operational excellence
- Uphold brand standards through exceptional service delivery
Qualifications
- 1+ years front desk or hospitality experience required
- Strong communication and conflict resolution skills
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Ability to multitask in high-pressure overnight environments
- Valid California driver's license preferred
- Flexible availability including weekends and holidays
- Basic knowledge of Los Angeles attractions and services