Job Description
Join our award-winning team at Grand Hospitality Boston as a Night Shift Front Desk Agent! We're seeking a dynamic professional to manage our premium lobby operations during overnight hours. This role is perfect for individuals who thrive in fast-paced environments and excel at creating exceptional guest experiences. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in Boston's vibrant hospitality scene.
Responsibilities
- Manage check-in/check-out procedures for overnight guests with precision and efficiency
- Handle guest inquiries and resolve complaints promptly with exceptional service
- Monitor security systems and access control protocols during overnight hours
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform nightly audits of occupancy reports and reservation systems
- Act as first point of contact for emergency situations during shift
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Exceptional communication and conflict resolution skills
- Proficiency with property management systems (Opera/PMS preferred)
- Ability to work independently during overnight shifts with minimal supervision
- Strong attention to detail and organizational abilities
- Valid Massachusetts driver's license (if required for errands)
- Flexible availability including weekends and holidays
- Basic knowledge of Boston area attractions and transportation