Job Description
Join our prestigious team at The Fairmont San Jose, where luxury meets innovation! We're seeking a dedicated Night Shift Front Desk Agent to become the cornerstone of our overnight guest experience. As the first point of contact during evening hours, you'll orchestrate seamless check-ins, resolve guest inquiries with finesse, and ensure our hotel operates flawlessly through the night. This role offers competitive compensation, comprehensive benefits, and the opportunity to thrive in a dynamic hospitality environment. If you're a night owl passionate about creating memorable moments, apply now to elevate your career!
Responsibilities
- Manage seamless guest check-ins/check-outs during overnight hours with exceptional efficiency
- Address guest inquiries and resolve issues promptly while maintaining service excellence
- Oversee hotel security protocols and monitor guest safety throughout the night
- Coordinate with housekeeping, maintenance, and security teams for smooth operations
- Process payments, manage cash handling procedures, and balance nightly reports
- Utilize hotel management systems (Opera) for reservation management and guest data
- Perform end-of-day procedures including report generation and system updates
Qualifications
- Minimum 1 year hotel front desk or guest services experience required
- Exceptional communication and conflict resolution skills
- Ability to work independently and make sound decisions during overnight shifts
- Proficiency in hotel management software (Opera preferred)
- Strong attention to detail and problem-solving abilities
- Flexibility to work nights, weekends, and holidays
- Basic knowledge of San Jose attractions and transportation