Job Description
Join our award-winning hospitality team as a Night Shift Front Desk Agent at the iconic Metropolitan Hotel in downtown Milwaukee. This pivotal role ensures seamless guest experiences during overnight operations while maintaining the highest standards of service excellence. You'll be the first point of contact for late arrivals, manage check-in/check-out procedures, and resolve guest inquiries with professionalism and poise. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in Milwaukee's premier hospitality sector.
Responsibilities
- Handle guest check-ins/check-outs efficiently using hotel management systems
- Manage reservations and room assignments with meticulous attention to detail
- Respond to guest inquiries and resolve issues promptly during overnight hours
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and security teams for operational smoothness
- Prepare end-of-night reports and maintain accurate guest records
- Uphold brand standards through exceptional service and proactive problem-solving
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera/PMS preferred)
- Strong communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Valid Wisconsin hospitality certification (or willingness to obtain)
- Flexible schedule availability including weekends/holidays
- Basic knowledge of Milwaukee attractions and transportation
- Professional appearance and polished customer demeanor