Job Description
Join our award-winning luxury hotel's dynamic team as a Night Shift Front Desk Agent! You'll be the first point of contact for our discerning guests during evening hours, delivering exceptional service that creates memorable stays. This role offers competitive pay, comprehensive benefits, and opportunities for advancement in a world-class hospitality environment.
Responsibilities
- Greet and assist guests with check-in/check-out processes using our PMS system
- Handle guest inquiries, resolve issues, and coordinate with other departments
- Manage room assignments, key issuance, and security protocols
- Process payments, maintain accurate financial records, and balance nightly reports
- Monitor security systems and respond to emergency situations
- Upsell hotel amenities and services to enhance guest experiences
- Maintain clean and organized front desk area
Qualifications
- Minimum 1 year front desk or hospitality experience
- Strong communication and conflict resolution skills
- Proficiency with hotel management software (Opera preferred)
- Ability to work independently during overnight hours
- Basic knowledge of Chicago attractions and services
- Valid Illinois driver's license preferred
- Flexibility to work weekends and holidays
- Professional appearance and customer-focused mindset