Job Description
Join our dynamic hospitality team as a Night Shift Front Desk Agent at Grand Hotel Sacramento! This premium downtown location offers an exciting opportunity for customer service professionals to shine during evening hours. You'll be the cornerstone of our overnight operations, ensuring seamless guest experiences while maintaining security protocols. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for career growth. Perfect for night owls seeking a stable, rewarding role in Sacramento's vibrant hospitality scene.
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries, resolve complaints, and anticipate needs
- Monitor security systems and enforce access protocols
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate property management systems and reservation platforms
- Prepare end-of-night reports and shift handovers
Qualifications
- Minimum 1 year front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management software (Opera/Micros preferred)
- Ability to work independently during overnight hours
- Basic math and cash handling accuracy
- Flexible schedule availability (weekends/holidays required)
- Valid California driver's license (if required for errands)