Job Description
Join our award-winning Cleveland Grand Hotel and become part of a dynamic hospitality team! We're seeking enthusiastic part-time Guest Services Associates to deliver exceptional guest experiences in the heart of downtown Cleveland. Enjoy flexible scheduling, competitive pay, and opportunities for career growth in a luxurious environment. Perfect for students and professionals seeking work-life balance.
Responsibilities
- Provide exceptional front desk service including check-in/check-out procedures
- Handle guest inquiries with professionalism and local expertise
- Manage reservations and room assignments efficiently
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
- Resolve guest concerns promptly and effectively
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or hospitality experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of hotel management systems
- Professional appearance and positive attitude
- Must pass background check and drug screening
- Local Cleveland knowledge is a plus