Job Description
Join the prestigious team at The Omni Charlotte Hotel, a landmark property in the heart of Uptown Charlotte. We are currently seeking a dedicated Night Shift Front Desk Agent to ensure our guests enjoy a seamless and comfortable stay, even after the sun goes down. If you thrive in a fast-paced environment and possess a passion for hospitality, we want to hear from you.
Why You’ll Love Working With Us:
- Competitive Compensation: Earn between $15.00 and $20.00 per hour.
- Employee Perks: Enjoy dining discounts, room discounts, and career advancement opportunities.
- Flexible Schedule: Ideal for those looking for stable night shift work.
- Modern Work Environment: Join a supportive, professional team in a luxury setting.
As the face of our hotel during the evening hours, you will play a pivotal role in guest satisfaction and hotel operations.
Responsibilities
- Guest Services: Manage check-in and check-out processes efficiently, ensuring a warm welcome and a smooth departure for every guest.
- Communication: Handle incoming calls, emails, and inquiries regarding reservations, amenities, and local directions with a professional tone.
- Security & Access: Monitor the property for security, manage key cards, and enforce hotel safety protocols.
- Operations: Assist with nightly reports, post charges to guest accounts, and ensure the front desk area is tidy and organized.
- Amenities: Provide information on hotel facilities and assist with wake-up calls and room service coordination.
- Problem Solving: Address guest issues or emergencies calmly and effectively during the night shift.
Qualifications
- Experience: Previous experience in a hotel front desk or hospitality role is preferred.
- Availability: Must be available to work nights, weekends, and holidays.
- Skills: Strong interpersonal and communication skills are essential.
- Technology: Proficiency with computer systems and Property Management Software (PMS).
- Education: High school diploma or GED required.
- Professionalism: A neat appearance and a positive attitude are a must.