Job Description
Are you a night owl with a passion for creating unforgettable guest experiences? The Grand Chicago Hotel is looking for a dedicated Night Shift Front Desk Agent to join our elite hospitality team. As the first and last point of contact for our guests during the late hours, you will play a pivotal role in ensuring our reputation for excellence remains unblemished.
Our team works in a state-of-the-art environment with a strong focus on safety, security, and premium service. If you thrive in a fast-paced atmosphere and possess a warm, professional demeanor, we want to hear from you.
Responsibilities
- Execute smooth check-ins and check-outs for late-night arrivals while maintaining a professional and welcoming demeanor.
- Perform comprehensive night audit duties, including balancing daily accounts and reconciling financial transactions.
- Monitor hotel security systems and ensure the safety of guests and property during the overnight shift.
- Answer high-volume phone inquiries, manage email correspondence, and respond to guest requests promptly via email or in-person.
- Assist in maintaining the cleanliness and organization of the Front Desk area and common areas.
Qualifications
- Minimum of 1 year of experience in front desk operations or hotel management.
- Must be available to work nights, weekends, and holidays.
- Proficiency in Microsoft Office Suite and Property Management Systems (PMS) such as Opera or StayNTouch.
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills and the ability to remain calm under pressure.