Job Description
Are you ready to elevate the guest experience in Colorado Springs? We are currently seeking a dedicated and professional Night Shift Front Desk Agent to join our award-winning hotel team. If you are looking for a stable career in hospitality with a focus on guest satisfaction and operational excellence, we want to hear from you. This role offers a unique opportunity to work during the quieter hours of the night while maintaining the highest standards of service.
Why Join Us?
- Competitive hourly wage of $18.00 - $22.00.
- Comprehensive benefits package including health, dental, and vision.
- Opportunities for career advancement within the hospitality industry.
- A quiet, professional work environment.
We are committed to hiring the best talent to represent our brand in the heart of Colorado Springs. Whether you are a seasoned professional or looking to start your career in hotel management, we provide the training and support you need to succeed.
Responsibilities
- Check guests in and out efficiently, ensuring all necessary documentation and payments are processed accurately.
- Answer incoming calls and respond to guest inquiries via email or in-person with a focus on resolving issues promptly and professionally.
- Perform night audits, including balancing daily financial transactions and reconciling the property's revenue.
- Monitor security cameras and conduct regular rounds of the property to ensure guest safety and building security.
- Handle wake-up calls and special requests for guests during the overnight shift.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with light maintenance tasks or coordinating with the housekeeping team as needed.
Qualifications
- High school diploma or GED required.
- Previous experience in hospitality or front desk operations is preferred but not required for enthusiastic candidates.
- Must be available to work night shifts, weekends, and holidays.
- Strong computer literacy, including proficiency with Property Management Systems (PMS).
- Excellent verbal and written communication skills.
- Professional appearance and demeanor at all times.
- Ability to work independently with minimal supervision during the night shift.