Job Description
Are you a night owl looking for a stable and rewarding career in hospitality? Pacific Heights Hotel & Resort is seeking a dedicated Night Shift Front Desk Agent to join our team in beautiful San Diego, CA.
As the face of our hotel during the evening hours, you will ensure our guests enjoy a seamless and secure stay. We offer a tranquil work environment, competitive pay, and opportunities for growth within the hospitality industry.
Why Join Us?
- Competitive hourly wage ($17 - $22/hr)
- Employee discounts on hotel stays and dining
- Shift differential for night work
- Supportive and professional team culture
Responsibilities
- Check guests in and out efficiently, verifying registration information and collecting payments.
- Manage the front desk console, including answering multi-line phones and directing calls appropriately.
- Monitor hotel security systems and perform regular patrols of the property to ensure guest safety.
- Handle guest inquiries, complaints, and requests promptly to ensure high levels of customer satisfaction.
- Process wake-up calls, room service orders, and mail delivery with precision.
- Assist in maintaining the cleanliness and organization of the lobby and public areas during quiet hours.
- Assist the Day Shift team with paperwork and end-of-day closing procedures.
Qualifications
- High school diploma or GED equivalent required.
- Previous front desk or hospitality experience is preferred but not mandatory.
- Must be available to work nights, including weekends and holidays.
- Strong interpersonal and communication skills with a focus on customer service.
- Basic computer proficiency and ability to learn reservation software quickly.
- Ability to stand or sit for extended periods and lift up to 20 lbs.